Customer Service Alphabetical Listing of Programs

• Adventures is Customer Courtesy
• All You Have To Do Is Ask
• Ask for the Order
• Attitude: A Little Thing That Makes a Big Difference
• Basics of Profitable Customer Service
• Breaking Competitive Accounts
• But I Don't Have Customers (Govt Version)
• Can You Help Me? II
• Communication in Healthcare
• Customer Loyalty
• Customer Service: Difficult Customer ALERT (Trainer's Toolkit)
• Customer Service Excellence: It's In the Details
• Customer Service: Natural as Child's Play VHS Healthcare
• Customer Service: Natural as Child's Play DVD Healthcare
• Customers With A Difference
• Dealing With People: Effective Customer Service
• Developing a Customer Retention Program
• Difficult Customer Alert
• Don't Lose Your "Patients" on the Phone
• General Hospitable
• Hot Under the Collar
• Making Customer Service Count
• Managing Difficult Customers 1.2.3
• Motivating Salespeople to Peak Performance
• Motorola Selling Concepts
• Multicultural Customer Service
• On the Brink
• Powerful Telephone Tips
• Quality Service in the Public Sector
• Other Side of The Window
• Seven Steps to Sales Success
• Serving Customers With Disabilities
• Serving Your Customer A Can-Do Attitude
• Telephone Courtesy: The Royal Connection
• T.H.A.N.K.S
• THE NEW Time of Your Life
• The Secret: Customer Service Uncovered
• The End of the Line
• Use the Telephone the Right Way
• Who Cares?

Take your customer service to the next level with programs giving you access to critical customer service information

Formats

• VHS
• DVD
• CD-ROM The CD-ROM offers user-friendly search and retrieval software that quickly guides you to needed information.

Accompanying Materials

• Participant Workbooks
• Facilitators Guide
• PowerPoint Presentations

Other Benefits: