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Customer Service: You're in Control!
There are ways to deal with those customers who challenge your employees' patience without making your employees' jobs harder, less enjoyable or unproductive.
You'll Learn How To:
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Avoid common customer service mistakes
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Calm the angry customer, step by step
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Change negative instances to positive ones
- Speak helpfully on the telephone
What's Included:
Videotape
Self-Study Book Customer Service Excellence: It's In the Details
Format: DVD or VHS Video
Length: 25 minutes
Item #: 0000
Price: $495.00(US)
Additional books: $12.95
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