Customer Service: The Film

Through a series of connected and humorous scenes, this training video demonstrates good and bad customer service practices.

As our economy gets tougher, and more service oriented, your company's "front line" employees become more and more valuable. Through a series of connected and humorous scenes, this training video demonstrates good and bad customer service practices.

Viewers follow a director as he shoots various scenes for a customer service film. Each scene illustrates how customer service mishaps can cause enormous problems. The program ends with a positive example of excellent customer service.

While the video focuses on specific customer service practices, it also stresses the need for every person in a company to maintain a customer service attitude. Finally, perhaps its most important message is this: customers who receive bad service are likely to tell at least ten other people of their bad experiences. Bad news travels quickly, indeed.

• Use six customer service skills for solving customer problems
• Identify with the customer and put themselves in the customer's place
• ntify positive behavior that will maintain goodwill and retain customers
• Recognize and refer to management those problems which they cannot solve on their own

What's Included:

Format:  DVD or VHS Video
Item #:   AM0022
Price:      $495.00(US)
Rental:    $165.00