Dealing With People: Effective Customer Service

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Dealing With People: Effective Customer Service

A round-robin format focuses on the underlying attitudes and skills of effective customer service, emphasizing that customer service is effective ONLY when the customer thinks it is. Shows how excellent customer service results in job satisfaction. Designed for front-line people whose effectiveness depends on the customer service skills illustrated; however, anyone with external or internal customers will benefit. Co-produced by Salenger Inc.

What's Included?

1 DVD or Videotape
1 Leader's Guide
1 Participant Workbook

Format: VHS Video
Item #: 428M
Price: $595.00 (US)
Rental: $150.00 (US)