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Managing Difficult Customers
 Managing
Difficult Customers
Customers, especially angry ones, can make or break your business!
Help your staff learn how to deal with angry customers and solve
their problems with tact and concern.
Unlimited Learning Resources is please to offer the following qualtiy programs for customers.
Customer Service: Difficult
Customer ALERT (Trainer's Toolkit)
Customers With A Difference
Dealing With People: Effective
Customer Service
Difficult Customer Alert
Hot Under the Collar
Managing Difficult
Customers 1.2.3
Other Side of The Window
The End of the Line
Verbal Communication: The Power of Words
Video Program
To get positive results, sales representitives need to understand the effect of their words on others.
Formats
Accompanying Materials
- Participant Workbooks
- Facilitators Guide
- PowerPoint Presentations
Other Benefits:
We offer Academic Discounts on many products.
Quantity Discounts are also available for more than
two copies of the same title or related materials.
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