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Customer Service: Difficult Customer ALERT
(Trainer's Toolkit)
Quickly Diffuse Your Angry Customers!
This Trainer's Toolkit® details a simple process which takes
an unpleasant situation and turns it into a positive interaction.
Employees will learn how to quickly diffuse angry customers.
Topics
- Perfecting Listening Skills
- Creating a Customer Service "Rescue"
- Diffusing Emotions of Unhappy Customers
What's Included?
- 1 Videotape, 22 minutes
- 1 Expanded Leader's Guide
- 1 Laminated Poster
- 50 Employee Handbooks
Format: VHS Video
Item #: VL1054
Length: 22 Minutes
Price: $650.00 (US)
Rental: $165.00 (US)
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