Healthcare Customer Service

Help Your Staff Convey a Positive Image of Your Facility and Make Healthcare a Better Experience for You and The Patient!

Measurement of patient satisfaction stands poised to play an increasingly important role in the growing push toward accountability among health care providers.

Our programs help you learn how to collar a bigger share of the market through patient satisfaction.

Topics

• A Study in Continual Improvement (Part I)
• A Study in Continual Improvement (Part II)
• Beyond words for Healthcare
• Communication in Healthcare
• Cultural Competency: Just Good Healthcare VHS/DVD
• Customer Service: As Natural As Child's Play - Video
• Customer Service: As Natural As Child's Play- DVD
• NEW! Good news ... How Hospitals Heal Themselves
• Healthcare Compliance: Code Of Conduct video
• Legal and Effective Interviewing for Healthcare video
• Lila's Story
• Natural As Child's Play ToolKit
• Preventing Resident Falls In Long-Term Care
• Recordkeeping for Healthcare: True to Form video
• Sexual Harassment Is It or Isn't It? II (for Healthcare)
• Sexual Harassment In Healthcare: New Perspectives
• Supervision Prescription
• NEW! The Nun and the Bureaucrat…How They Found an Unlikely Cure for America’s Sick Hospitals

• The Secret of Guest Relations (for Healthcare)
• Teamwork: How Synergy Succeeds Trainer's Toolkit/video
• We Need to Talk (Healthcare Version)

• VHS Video

• Participant Workbooks
• Facilitators Guide
• PowerPoint Presentations

Other Benefits

• We offer Academic Discounts on many products
• Quantity Discounts are also available for more than two copies of the same title or related materials.