The Hidden Customer: Internal Customer Service

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The Hidden Customer: Internal Customer Service

Everybody's somebody's customer - inside or outside the organization. Your internal customers are the people you work with - at the next desk, in another department, at the other branch, on your team.

This video introduces the concept of internal customer service and presents the basic skills it includes.

It helps viewers see the big picture by illustrating how internal customer service impacts the external customer, and illustrates effective customer service between departments, showing problem-solving at work. Produced by Salenger Inc.
What's Included:

Leader's Guide
Participant Workbook

Format: VHS Video
Length: 19 Miniutes
Item #: 428C
Price: $595.00 (US)
Rental $150.00