The Power of Customer Service
"To survive in the competitive market place of the nineties
we must treat customers like they are members of our family. A
positive customer relationship is the key at any level of any
organization.," says Dr. Timm.
When we began JWA/Video we wanted to develop and produce training
materials that would endure. Programs that would get even better
with age and become staples in the training and personal development
industry. The Power Of Customer Service training program
with Dr. Paul R. Timm has really led the way.
This video comes with an audiocassette and a book and provides
the basics needed in any organization to help improve customer
service. It is not a lot of theory. In fact, it is just the opposite;
a video training program that's loaded with do-it-now skills that
can be put to work immediately. The book contains exercises that
may be completed while watching the video. The audiocassette provides
yet another way to reinforce the material on the video while in
your car or while exercising.
Customer service comes from the inside of an individual. It comes
from the desire to provide good service to everyone - whether
they are a customer, co-worker, friend or relation.
Using the "three C's" of good customer service - Concern,
Communication, and Competence, leading customer service expert
Dr. Paul Timm brings to life the skills needed to enrich any customer
service relationship.
Spainish
Version Available
What's Included:
Format: PAL or NTSC Video or DVD
Item #: WN100
Length: 45 minutes
Price: $99.00 US
Additional audios $12.95
Additional books $12.95
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