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	Products » Customer Service Training » Government Customer Service » Quality Service in the Public Sector

Quality Service in the Public Sector

Create Satisfied Customers at Every Encounter!
Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter. Employees will see that excellent customer service in the public sector doesn’t have to be a dream!

Topics

How to shift the focus to what can be done for the customer, not what can't
How to use facts to help customers let off steam
How to ask questions and give undivided attention

What's Included?

1 DVD or Videotape
1 Training Leader's Guide
1 Book; Outstanding Customer Service

Format: DVD or VHS Video (Closed-Captioned)
Item #: AM0083
Price: $745.00 (US)
Rental: $225.00 (US)