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Serving Your Customers a Can-Do Attitude
What do you get when you combine outstanding attitude with excellent customer
service? A more desirable product or service, more customers and
an unbeatable competitive advantage!
Expert attitude coach Michele Matt Yanna serves up all
the tips and techniques--including a five-step process--for delivering
customer service with the kind of can-do attitude that keeps customers
coming back. It's a can-do attitude that retains customers and
attracts new ones. Therefore a can-do attitude can make or break
a business. Teach employees the five things for which customers
rely on service people, the do's and don'ts of customer relations
and what it takes to showcase a quality attitude to internal and
external customers for better business.
You'll Learn How To:
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Define your customers
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Recognize how your attitude impacts customers service
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Understand who your customers are and why they need you line
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Avoid making snap judgements about your customers
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Diffuse the difficult attitudes of customers
What's Included:
Videotape
Format: VHS Video
Item #: BA126
Length: 30 minutes
Price: $99.95(US)
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