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Telephone Courtesy: The Royal Connection DVD
 Customer loyalties can be crushed or created over the phone lines. This Trainer’s Toolkit® demonstrates courteous and effective telephone techniques to ensure that your customers keep calling back! Produced by Coastal.
• Avoiding the most common mistakes
• Determining and fulfilling customer needs
• Offering "royal treatment" over the phone
What's Included:
- Video Tool Kit:
- The toolkit contains the video program, Telephone Courtesy: The Royal Connection,
- 50 employee handbooks
- an expanded leader’s guide
- a laminated poster.
Item #CUS002-VTK;
21 minutes;
purchase $645;
7-day rental $195.
CD-ROM also available.
- or DVD
Format: VHS Video or DVD
Length: 35 Miniutes
Price: CUS002-VTK - VHS $695.00 (US), CUS002-DVD - DVD $895.005 (US) |
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