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The Secret: Customer Service Uncovered
 This
video focuses on the most difficult customer service challenges,
such as dealing with customers who speak a different language,
come from a different culture, or act in a way that might otherwise
test the patience of service personnel.
This video includes scenes from three different settings...technical support, banks, and retail.
Topics:
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How to put yourself in the customer's shoes
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How to be honest and tactful with customers
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How to make even the most difficult customers feel liked and welcome
What's Included:
1 DVD or Videotape
1 Training Leader's Guide
Format: VHS Video or DVD
Item #: Video -CUS011-VHS-ENG
DVD - CUS011
Length: 15 minutes
Price: Video -$695.00(US)
DVD - $745 (US)
Rental: Video - $195.00
(US)
DVD - $225 (US) |