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Who Cares? (Non-government)
“Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!
Who Cares?, the new training program from CoastalAMI can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
• Greet the customer
• Respect the customer
• Listen to the customer
• Really help the customer!
Who Cares? We do! And so do you!
Added features and benefits of DVD training include:
•Informative training points and bonus material for refresher or training talks
•A customizable PowerPoint® presentation
•Video-enriched training organized by learning objectives that facilitates discussion
•A printable Leader's Guide
•Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards.
Video Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.
What's Included:
- Includes comprehensive leader’s guide
- PowerPoint Presentation on CD-ROM
- Who Cares? Handbook.includes leader’s guide.
Format: VHS Video or DVD
Length: 21 minutes
Item #: CUS042-DVD
CUS042-VHS
Price: DVD Purchase: $945
(US)
VHS Purchase: $895
(US)
Rental: $225
(US)
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