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Lila's Story (customer service)
 Customer
satisfaction does not happen accidentally. It requires deliberate
actions on our part to identify and then satisfy customer expectations.
This new video program features a veteran healthcare worker who
shows us how she has learned to treat the hospital and its visitors
with the best of care.
Topics
Making a Good First Impression
Meeting Customers' Expectations
Learning to Follow Up Effectively
What's Included?
1 Videotape or DVD
20 Employee Handbooks
Leaders Guide
Format: VHS Video or DVD
Length: 24 Minutes
Item #: CUS005-VTK
CUS005-DVD
Price: $495.00 (US)
Rental: $125.00 (US)
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