A Study in Continual Improvement, Part II, Vol. 27

In Part II, Dr. Batalden and the administrators of the Reston Hospital Center continue their discussion of profound knowledge and how it applies to process improvement initiatives. Specifically, they discuss variation, theory of knowledge, and psychology. They also discuss changes that occur within an organization as people gain experience in working with theory and statistical tools. The 14 Points are restated to express their application to a hospital organization. Hospital staff members discuss their approach to implementing Deming's philosophy and examples of how improvements lead to new knowledge. 28:00 min. Includes teaching guide.

• DVD or VHS Video and Leaders Guide