The Secret of Guest Relations (for Healthcare)
Excellent guest relations is a must in the increasingly competitive
field of healthcare. Don’t let poor service and ineffective
communication tarnish your organization’s reputation. Teach
your employees the “how-tos” of superior guest relations.
Synopsis
Mary is a nurse on a busy floor. At the end of her shift, Mary’s
attitude toward patients and guests is poor. “Accidentally”
taken to Heaven, she must find the secret to good guest relations
in order to return to Earth. With the help of the “Great
Patient Relations Director in the Sky”, Mary helps several
other hospital staff members learn caring techniques.
Key Training Points:
- Communicate effectively
- Follow up solutions with actions
- Handle irate patients
- Discover a patient’s true needs
What's Included?
- VHS Video or DVD
- Training Leader’s Guide
Format: VHS Video
Length: 23 Miniutes
Item #: AM0137
Price: $495.00 (US)
Rental: $225.00 (US) - 7 day
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