Essential Communication Skills for Managers

Connect better with the people you lead and interact with these content-rich, high-energy training tapes accelerate learning, require less time away from work and offer practical strategies that yield immediate and long-lasting results.

When you speak in meetings, do people pay attention? Do your instructions really sink in? Are you proactive about bringing sensitive issues to the forefront? Are you comfortable mediating disputes? Ineffective communication skills can lead to misunderstandings and missed opportunities, and can damage your credibility. These content-rich, high-energy training tapes accelerate learning, require less time away from work and offer practical strategies that yield immediate and long-lasting results.

 Program Highlights

• How to tailor your message to match your audience (boss, peer or staff member)
• 5 steps that help your people understand, meet -- and exceed -- your expectations
• Effective ways to use friendly persuasion
• How to deal with tears, threats, accusations, shouting and other emotional outbursts
• 3 essential questions that will help you inspire performance and create motivation in your people

What's Included:

• 3-volume boxed video set
• Video Work Book

Format:     VHS Video
Item #:      WN21348
Length:      1 hr. 51 min.
Purchase:  $299.95 US

Additional Materials:

Additional video workbooks 30196 $9.50 US
4 audiocassettes (2 hrs. 9 min.) 10334 $59.95 US