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Managing Conflict at Work
In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone's daily lives.
Managing Conflict at Work, The Art of Communication looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grow and improve. Comes complete with DVD, , which is part of the Business Skills Express Series published by the McGraw-Hill Companies. 20 minutes.
$ 129.95
You'll learn to:
- Communicate differently, listen better, and truly understand the nature of conflict
- Develop a system to determine the underlying causes of conflict
- Respond more effectively and deal with conflict assertively and positively
- Identify the skills needed to prevent and resolve conflict
What's Included?
- 1 DVD or Video
- 1 CD audio
- book, "Managing Conflict at Work," by Jim Murphy
Format: DVD
Length: 20 minutes
Item #: WN824
Price: $129.95 (US) |