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Part
1:Know-It-All Experts, Stallers, Snipers
Topics
How to
get the know-it-all to actually listen
How to
uncover the staller's real objection
How to appropriately inform the sniper that snide remarks
are always out of line
Length:Part 1: 20 minutes
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Part
2:Complainers, Super-Agreeables, Tanks
Topics
How to
turn a complainer into a problem-solver
How to
get the super-agreeable to make a strong commitmen
How to never argue with a tank
Length:Part Part 2: 19 minutes
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