Coping with Difficult People

Do the "Know-It-All Experts" and "Complainers" drive you nuts?
Don't Get Mad – Get Smart!

There are ways you can survive difficult people at work! Coping with Difficult People explains six different personality types that could prevent you from doing your job adequately and what to do to gain cooperation.
From calming the "tank" to handling complainers without getting defensive yourself, this two-part video gives you the skills to identify and deal with stressful individuals, confidently .

Part 1:Know-It-All Experts, Stallers, Snipers Topics How to get the know-it-all to actually listen How to uncover the staller's real objection How to appropriately inform the sniper that snide remarks are always out of line Length:Part 1: 20 minutes

Part 2:Complainers, Super-Agreeables, Tanks Topics How to turn a complainer into a problem-solver How to get the super-agreeable to make a strong commitmen How to never argue with a tank Length:Part Part 2: 19 minutes

What's Included?
• 1 DVD or Videotape
• 1 Training Leader's Guide