Business Essentials - Leadership Strategies

To remain competitive and to respond effectively to the demands of change, organizations are looking for greater leadership from their people. While managers and strong management teams are always important to the continued success of an organization, it is during times of rapid change that organizations most need leaders.

Some of What You'll Learn in Winning Leadership Strategies

• Understand the differences between leadership and management.
• Identify and overcome the impediments to leadership
• Develop leadership skills.
• Lead your team more effectively.
• Develop a customer service action plan.
• Set direction for your team.

• Baseline strategies for success
• Step-by-step instructions for how to improve key performance areas
• A versatile approach for groups or individuals
• An interactive Video and CD-ROM with—Workbook, Facilitator’s Guide and Flip Charts