TAKING CONTROL OF WORKPLACE VIOLENCE

PREVIEW

Managers and supervisors must be trained to respond to resolve violent incidents before they explode. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees. They learn to use internal and external resources; how to use training to lower risks and improve employee relationships; how to safely hire and fire employees; and how to effectively respond to emergency situations. One example deals with domestic violence, which spills over into the workplace.

Key Training Points:

• Illustrate warning signs hat often prelude violence
• Identify internal and external resources that can help resolve and prevent conflicts
• Examine methods of hiring and firing that help lower the risk of violence
• Explore ways to respond to emergency situations safely and effectively

• 1 DVD or Videotape
• 1 Facilitators Guide
• 1 Participants Maunal