TAKING CONTROL OF WORKPLACE VIOLENCE - SECOND EDITION

PREVIEW

Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees.

Key Training Points:

• Illustrate warning signs that often prelude violence
• Identify internal and external resources that can help resolve and prevent conflicts
• Examine methods of hiring and firing that help lower the risk of violence
• Explore ways to respond to emergency situations safely and effectively

• 1 DVD or Videotape
• 1 Facilitators Guide
• 1 Participants Maunal