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About the Author:
GEORGE ECKES is the founder and principal consultant for Eckes & Associates, Inc., a consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organization development, and managing change. His clients include GE Capital, Pfizer, Westin, Honeywell, and Volvo. In 1996, EAI was chosen as a primary consulting organization for General Electric in their Six Sigma Quality initiative. Eckes has published numerous papers on the topic of performance improvement and is the author of The Six Sigma Revolution, published by Wiley. He can be reached at eckesg@aol.com

Reviews:
"Making Six Sigma Last is the most practical and helpful resource that I have seen on this subject. George's charisma and charm spill over into this interesting and entertaining book. Using one of George's many analogies, 'this is an upper-deck shot,' and combined with his first book should become the benchmark for Six Sigma learning."-Dan Porter, Chairman and CEO, Wells Fargo Financial

"An energetic, step-by-step exploration filled with interesting and entertaining examples of real-world business experiences. Making Six Sigma Last is a powerful action plan for managers!"-Guenter Bulk, Managing Director, GE Capital IT Solutions


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Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change

In Six Sigma, to achieve greater customer satisfaction, there are three critical success factors: the strategic component, the tactical component, and the cultural component.

Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change exclusively addresses the third and most important component of the critical success factors - the cultural component. It is the component most overlooked by organizations. It is the component that, if mastered by an organization, can drive quicker and more dramatic improvement in sigma performance. It is the component that most organizations ignore as they become preoccupied with the tactics of improvement. It is also the component that many Six Sigma consultants are unaware even exists.

Format: Hardcover, 256 pages, 04/01
Item #: 0-471-41548-0
Price: $29.95 (US)

Table of Contents:

1. Six Sigma Acceptance: The Ignored Element in Implementation.

2. Creating the Need for a Six Sigma Culture.

3. Overcoming Six Sigma Resistance.

4. Molding the Six Sigma Vision, Results, and Behaviors.

5. Creating the Six Sigma Culture.

6. Measuring the Six Sigma Culture.

7. Profiles in Six Sigma Leadership.

8. Pitfalls to Avoid in Creating the Six Sigma Culture.

9. Last Thoughts.

Index.