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About the Author:
D. H. STAMATIS, PhD, is President of Contemporary Consultants, where he is responsible for consulting services in the area of quality assurance, statistics, Six Sigma, project management, and organizational development. He is also the author of, among other books, Total Quality Service, The Nuts and Bolts of Reengineering, and Advanced Quality Planning.

Reviews:
"As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis's manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry."
-William P. Lianos
President and Treasurer
Michigan Rivet Corporation

< style='font-size:10.0pt; font-family:Verdana'>"Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization."
-Roderick A. Munro, PhD
Business Improvement Coach

< style='font-size:10.0pt; font-family:Verdana'>"A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation."
-Tammy S. Mitchell
Vice President Controller
TRW Automotive

"Dr. Stamatis's approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new 'silver bullet.'"
-William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow
CEO, Arch Associates LLC

"Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat. Dr. Stamatis has penned an important, coherent, and complete contribution without cheerleading a single-minded approach. If you only have the time for one book to help you plan, prepare, or advance your Six Sigma effort, this is it."
- A. J. Deeds
President
Team Quality Development, Inc.


	Products » Product Quality » Six Sigma Book Store » Six Sigma for Financial Professionals

Six Sigma for Financial Professionals

Six Sigma for Financial Professionals An Indispensable Reference for The Six Sigma Practitioner. No Other Book Covers – at an adequate technical level – As Many Topics Important to Six Sigma

Perhaps one of the most difficult issues in non-manufacturing organizations in identifying customer concerns is not so much what the customer needs, wants, and expects, but rather understanding what the organization's core processes and enabling functions are and how they work together to deliver what the customer needs, wants, and expects. To appreciate the Six Sigma methodology in any organization and to receive the most out of the methodology, the main processes and the enabling functions should be identified and simplified to sub-processes. The cascading of the simplification should continue until all the processes have been identified and their own unique contribution to the organization is understood.

Format: Hardcover, 320 pages, 08/03
Item #: 0-471-45951-8
Price: $50.00 (US)

Please Note: Because of the rapidly changing nature of information in this field, this product may be updated with annual supplements or with future editions. If a supplement already exists, it will be sent to you free of charge with your purchase of the main volume. We will send on approval any future supplements or new editions when they become available.

Table of Contents:

Preface.

Acknowledgments.

Introduction.

Chapter 1: Customer Service and Satisfaction.
Typical Tools and Methodologies.
Notes.
Selected Bibliography.

Chapter 2: Overview of Six Sigma.
Q and A.
Notes.
Selected Bibliography.

Chapter 3: DMAIC Model.
Define.
Measure.
Analyze.
Improve.
Control.
Selected Bibliography.

Chapter 4: Design for Six Sigma.
Define.
Characterize.
Optimize.
Verify.
Special Note.
Notes.
Selected Bibliography.

Chapter 5: Project Management.
Project Management for Black Belts.
Team Management.
Change Management.
Orientation.
Strategies for Reviewing and/or Presenting Projects.
Selected Bibliography.

Chapter 6: Six Sigma and Statistics.
Deductive and Inductive Statistics.
Stages of a Sample Study.
Measurement.
Statistical Tools Used in the Six Sigma Methodology.
Notes.
Selected Bibliography.

Chapter 7: Roles and Responsibilities.
Roles and Responsibilities in a Typical Six Sigma.
The DMAIC Model.
Generic Areas for Possible Project Selection.
Areas for Possible Project Selection in the Financial World.
DCOV Model.
Selected Bibliography.

Chapter 8: Six Sigma and Transactional Business: Service Industries.
Why Six Sigma in Transactional Business?
The DCOV Model.
Why DFSS in Transactional Business?
Typical Areas Where Six Sigma May Be Beneficial in the Service Industry.
Project Priority Hierarchy.
Deployment of Six Sigma in Transactional Business: Service Industries.
Note.
Selected Bibliography.

Chapter 9: Implementation Strategy, Training, and Certification.
Six Sigma DMAIC Implementation Strategy.
DCOV Implementation Strategy.
Training.
Typical Cost.
Certification.
Notes.
Selected Bibliography.

Appendix A: Common Abbreviations in Six Sigma.

Appendix B: Core Competencies of Six Sigma Methodology.

Glossary.

Selected Bibliography.

Index.