Overview of Corrective
Action
- Definition of corrective action
- Benefits of corrective action
- Overview of the 8-step approach
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Step 1: Determine Ownership
- Individual vs. team ownership
- Team members' qualifications
- Team roles and responsibilities
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Step 2: Define the
Problem
- Characteristics of a good problem definition
- Goal statements
- Symptoms vs. problems
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Step 3: Isolate and
Contain the Problem
- Effective short-term solutions
- Factors to consider for short-term actions
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Step 4: Determine Root
Cause
- Definition of root cause
- Occur and escape cause paths
- Tools for root cause analysis
- Verifying the root cause
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Step 5: Choose a Corrective
Action
- Developing appropriate solutions
- Criteria for effective solutions
- Verifying corrective actions
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Step 6: Implement and
Validate the Corrective Action
- Creating an implementation plan
- Executing the plan
- Instituting the changes
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Step 7: Prevent Recurrence
- Analyzing the system
- Improving the system
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Step 8: Acknowledge
the Improvement
- Benefits of acknowledgment
- Forms of acknowledgment
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