Competition Doesn't Work: Cooperation Does, Vol. 18

The Powertrain Division of General Motors, suppliers of engines and transmissions, decided to stop ranking its employees. They replaced their annual performance appraisal system with a personal development plan. Developed with Deming's help, the plan teaches managers how to help personnel improve their skills, education, and understanding of how their work fits into the Division's aims. Senior managers discuss the difficulties they experienced in changing and how the plan helped create an environment that supports cooperation and pride in work.

• 1 Videotape
• 1 Teaching Guide