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Principle 1 Customer focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Approximate Completion Time: 12-15 Hours
Price: $1,475.00 (US)

 

 

QS-9000 Internal Auditing

QS-9000 Internal Auditing Video-Supported Learning ProgramQS-9000 Internal Auditing Video-Supported Learning Program
This program is designed specifically for individuals who will be auditing to determine compliance to the requirements of QS-9000 or other quality management systems.

However, the skills are valuable in any work environment and in any industry where audits are performed, whether they are for safety, financial, environmental, or other reasons.

Target Audience
Any employee who will conduct an internal audit or participate as a team member Any individual who simply wishes to learn more about internal auditing

Topics

  • Planning an Internal Audit
  • Checklists
  • Opening Meeting
  • Conducting Interviews
  • Verifying Information
  • Responding to Auditee's Reactions
  • Writing a Nonconformity Statement
  • Reporting Audit Results
  • Closing Meeting
  • Closing Out an Audit

Program Details

Unit 1: Overview of Internal Auditing

  • Definitions of quality
  • Quality assurance
  • Overview of QS-9000
  • Overview of ISO 9001
  • Quality system audits
  • The internal audit process
  • The internal auditor

Unit 2: Planning Internal Audits

  • Elements of an audit plan
  • Checklists

Unit 3: Conducting Internal Audits

  • The opening meeting
  • Starting the audit
  • Interviewing and making observations
  • Verifying information
  • Taking notes
  • Responding to auditees' reactions

Unit 4: Audit Reporting and Follow-Up

  • Nonconformities
  • Writing a nonconformity statement
  • Creating a summary statement
  • The closing meeting
  • Recording and reporting audit results
  • Closing out an audit

What's Included?

  • 2 Videotapes
  • 1 Instructor's Guide
  • 1 Set of Transparencies
  • 1 Participant's Guide
  • 1 AUTOexcel, Inc. Management Manual
  • 1 Album

Format: VHS Video
Instructor and Participant Print Materials
Approximate Completion Time: 12-15 Hours

Item #:  TC1005
Price:    $1,475.00 (US)