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Achieving Excellence
 Achieving
Excellence
Team efforts can be the key to higher outputs and lower costs
in your existing processes. However, these results are achievable
only when members take a logical approach and apply appropriate
tools and techniques in their improvement efforts.
Achieving Excellence develops a solid understanding of process
improvement strategies and gives teams the direction they need
to effectively implement their solutions. It examines and integrates
the basic activities of every process improvement project. And
it provides the tools for gathering and quantifying ideas and
data.
Target Audience All team members who are responsible
for improving their processes Teams in service organizations,
administrative and support functions and government agencies
Topics
- Selection
- Definition
- Simplification
- Measurement
- Implementation and Improvement
- Idea Generation
- Idea Analysis
- Data Gathering
- Data Analysis
- Process Flow Analysis
Program Details
Unit 1: Overview of Process Improvement
Purpose, benefits and basic activities of process improvement
efforts
Importance of clear communication and documentation of the team's
effort.
Unit 2: Selection
Four-step procedure to select an appropriate process improvement
opportunity
Functional vs. cross-functional processes
Common errors during selection
Unit 3: Definition
Definitions of process characteristics
How to identify process work activities
Purpose and symbols of flowcharts
How to write a detailed problem statement
Unit 4: Simplification
How to make immediate, temporary fixes to prevent problems from
reaching customers
Definitions of customer value-added activities, operational value-added
activities, and non-value-added activities
Unit 5: Measurement
Determining when, what and how to measure
Process vs. output characteristics
How to decide what type of data to collect
Common data collection and analysis tools
Assigning responsibilities, communicating efforts, and documenting
results
Unit 6: Implementation and Improvement
Activities necessary for successful implementations
Importance of ongoing improvement efforts
Using benchmarking
What's Included?
9 Videotapes
2 Instructor's Classroom Guides
2 Participant's Guides
2 Sets of Transparencies
1 Instructor's Planning Guide
1 Storage/Carrying Case
Format: VHS Video
Instructor and Participant Print Materials
Approximate Completion Time: 8-10 Hours
Price: $3,875.00 (US)
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