Quality Function Deployment

Quality Function Deployment Video-Supported Learning Program
Quality Function Deployment provides a logical structure for translating the "voice of the customer" into specific, measurable product and process characteristics. It helps QFD teams to design and produce products and services that customers want, focusing every phase of your operation on meeting and exceeding their expectations.

As a result, it can significantly reduce engineering changes, design cycles, start-up costs and warranty claims. The materials cover the basic concepts and application skills of a four-phase approach to QFD. They also include QFD/CAPTURET software - a comprehensive, extremely flexible means of analyzing and documenting QFD efforts.

Target Audience

Design and process engineers
Marketing and quality assurance personnel
Other QFD team members

Topics

Introduction to QFD
The House of Quality
The Voice of the Customer
Phases of QFD

Unit 1: Introduction to QFD
Definition
Purpose
QFD vs. non-QFD development
History
Benefits
Prerequisite corporate culture for successful QFD efforts
Basic structure and logic of QFD

Unit 2: The House of Quality (HOQ)
Constructing the House of Quality
Basic elements
Optional elements
Data collection
Interpreting the HOQ

Unit 3: The Voice of the Customer
Kano model of customer perceptions of quality:
- One dimensional
- Expected
- Exciting
Customer-oriented market research
Accessing existing market data
Methods for obtaining unsolicited customer input

Unit 4: Phases of QFD
QFD's four generally accepted phases
- Product planning
- Product design
- Process planning
- Process control planning
Overview of the matrix of matrices

Unit 5: Starting a Pilot QFD Study
Management's role
Selecting a pilot project
Selecting a QFD team and team leader
Prerequisites and training needs
Scheduling project reviews
Common pitfalls and obstacles

What's Included?

• 4 Videotapes
• 1 Case History Videotape
• 1 Instructor's Guide
• 1 Application Guide
• 2 QFD/CAPTURET Software Disks and User's Guide
• 2 QFD/FOCUST Training Disks and User's Guide
• House of Quality Forms
• 3 Albums

Format: VHS Video
Instructor and Participant Print Materials

Approximate Completion Time: 8-10 Hours
Format: VHS Video
Item #:  TC1010
Price:    $3,345.00 (US)